Nayo Carter-Gray, EA, MBA

Recorded live at Scaling New Heights, Nayo Carter-Gray shares her hard-won wisdom on setting client boundaries, and her frustration in receiving a scathing one-star review that turned into a teaching moment. From effective communication skills, to tools such as using answering services and shared email inboxes, to crafting the perfect out-of-office message and managing client expectations through education… she reveals how clear strategies and proactive systems create better client relationships, not damaged ones. You'll learn why "no" is a complete sentence and discover practical tools to protect your time without the guilt. Links mentioned in this episode: Nayo Carter-Gray  - https://www.linkedin.com/in/nayocartergray/ First Step Accounting - https://1ststepaccounting.com/about/ Accounting Cornerstone Foundation - https://accountingcornerstone.org/ Bridging the Gap conference - https://www.btgconference.com/ The Net Gains - https://www.thenetgains.co/ Scaling New Heights - https://www.woodard.com/scaling-new-heights-2026 Hope Brown on LI - https://www.linkedin.com/in/hope-brown-msa-afsp-463a44239/ Insightful Accountant - https://insightfulaccountant.com/ The Proposal & Beyond: Designing an Effortless Client Onboarding Experience - Insightful Accountant w/ Questian Telka - https://hubs.li/Q03wDSSD0 Out-of-Office Message Template:Dear [Client's Name],  From [start date] to [end date], I’ll be taking some much-needed time off.  For urgent matters, please contact [Colleague’s Name].  I value our partnership and assure you that all tasks will be handled with the same dedication and efficiency. Join Our LinkedIn Page! https://www.linkedin.com/company/she-counts-podcast Subscribe on YouTube https://www.youtube.com/@SheCountsPodcast Follow She Counts on IG https://www.instagram.com/shecounts.show/ Connect with Nancy https://www.thedancingaccountant.com/ https://www.linkedin.com/in/nancy-mcclelland-cpa Connect with Questian https://www.reqoncilefinancials.com/ https://www.linkedin.com/in/questian-telka-ea-78383666 Earn CPE for Listening to This Podcast https://www.earmark.app/ This podcast is a production of Earmark Media